Client Reference Channel Program Dashboard Reporting

bChannels designed and developed an on line dashboard tool for Avaya, working with our partner Birch Worldwide.

This tool provided partners and Channel Account Managers visibility of the revenue, certification and customer service information that establishes a partner in the Avaya program.

bChannels services for Avaya

Dashboard Design

bChannels designed the dashboard application to track partner progress in the Avaya partner program. We created a dashboard that tracked the partner’s performance against KPI areas of revenue, certification, customer service and business planning.

Program Management

bChannels provided tools and resources to ‘feed’ the dashboard and provide an up-to-date status to partners and channel managers. We provided support desk services to enable partners and channel managers to understand how to achieve targets to gain additional rewards at higher program levels.

Why This Matters to Avaya

Avaya’s points-based program is at the core of its partner engagement strategy. The dashboard gives ‘at a glance’ management of partner status. Our outsourced support desk provided independent subject matter experts with extensive program knowledge to support the Avaya partner network.